Transparency

Name: NutriPath Malaysia
Address: Level 10, Menara HLA, 3 Jalan Sultan Ismail, Kuala Lumpur, 50250
Telephone: +60 3-2026 1234

What are the rules of engagement when you trust us with your health data and your journey toward optimal nutrition?

Speak to Our Team

Our Commitment to Clarity and Your Responsibility

NutriPath Malaysia operates as a clinical nutrition consultancy and digital health platform. These terms form the agreement between you ("the User") and NutriPath Malaysia ("the Clinic"). By accessing nutripathmy.com, booking a consultation, or engaging with our content, you acknowledge that you have read, understood, and agreed to be bound by these conditions. We believe in transparent collaboration; these terms are designed to protect both your health interests and the integrity of our clinical practice.

This document is not merely legal boilerplate—it outlines the practical boundaries of our digital relationship. It defines how we handle sensitive biomarker data, the limits of online nutritional advice, and the mutual expectations that allow us to serve you effectively within Malaysia's regulatory framework.

1. Use of Our Digital Platform

You agree to use nutripathmy.com only for lawful purposes related to your nutritional health. You may not use our site to transmit any false, misleading, or harmful information, nor to interfere with the site's security or operational integrity. The content provided on this website—including articles, infographics, and educational resources—is for general informational purposes only. It is not a substitute for individualized medical advice, diagnosis, or treatment.

While we strive to ensure all information is accurate and current, nutritional science evolves. We reserve the right to modify, update, or remove content without prior notice. Your use of any information from this site is at your own risk. NutriPath Malaysia is not liable for any direct or indirect damages resulting from your reliance on our digital content.

2. Consultation Services & Clinical Boundaries

Online consultations are conducted via secure video platforms compliant with Malaysian health data regulations. By booking, you consent to the session being recorded for clinical notes; these recordings are encrypted and stored per MOH guidelines. You acknowledge that:

We provide nutritional therapy, not medical diagnosis. We do not prescribe medication.
You remain responsible for disclosing all existing medical conditions and current medications.
Recommendations are based on the biomarker data you provide. Incomplete data may limit our ability to provide optimal guidance.
Follow-up protocols require active engagement; missed appointments or delayed responses may impact outcome viability.

Clinical Constraint: We cannot guarantee specific health outcomes. Nutrition is complex and individual.

3. Data Privacy & Biomarker Handling

Protecting your personal health information is paramount. We adhere strictly to Malaysia's Personal Data Protection Act (PDPA) 2010. When you book a consultation or submit test results, we collect:

Identifying Data

Name, contact details, age, gender.

Clinical Data

Blood tests, dietary logs, lifestyle questionnaires.

We do not sell or trade your data. We may share anonymized, aggregated trends for research (e.g., "Vitamin D deficiency rates in urban KL") but never individual identifiers. You have the right to request a copy of your data or its deletion, subject to our legal retention period for clinical records (7 years).

4. Payments, Cancellations & Refunds

All fees are quoted in Malaysian Ringgit (RM). Payment is required at the time of booking for online consultations. For in-person visits at our Menara HLA clinic, payment is due post-consultation.

Cancellation Policy

Cancellations made less than 24 hours before the scheduled appointment time will incur a 50% fee. "No-shows" are charged the full rate. This policy exists because our nutritionists reserve dedicated time slots specifically for you. Rescheduling is free if done 24+ hours in advance.

Refunds are processed only in exceptional circumstances (e.g., technical failure on our end preventing service delivery). No refunds are provided for reported dissatisfaction with clinical advice, as this is subjective and dependent on user compliance.

Where to Start: Your Legal Literacy Guide

Terms of service can feel dense. If you're unsure where to focus, we recommend prioritizing the sections that impact your immediate interaction with us:

Data Privacy

If you're concerned about your health records.

Cancellations

If you need to reschedule an existing booking.

Liability

Understanding the limits of our advice.

Real-World Scenario

Aisha, 34, KL: Books a consult for fatigue. She uploads her bloodwork 48 hours prior. She catches a flu the night before and cancels 6 hours prior. She loses 50% of the fee per Section 4. Why? The slot couldn't be filled.

The constraint protects clinical time, ensuring availability for others.

Dispute Resolution

We prioritize dialogue over litigation. If you have a grievance regarding our services or terms:

1. Email [email protected] with subject "Grievance".
2. We aim to resolve within 5 business days.
3. If unresolved, binding arbitration in Kuala Lumpur under Malaysian Consumer Law applies.

Need Clarification?

Have a specific question about these terms? Our clinic manager is available to explain.

Level 10, Menara HLA,

3 Jalan Sultan Ismail,

Kuala Lumpur, 50250

+60 3-2026 1234

Legal Disclaimer

NutriPath Malaysia is a nutrition consultancy. We do not replace your primary care physician. All recommendations are advisory. Always consult your doctor before making significant dietary changes or stopping medication. This Terms of Service document is reviewed quarterly by legal counsel and updated to reflect current Malaysian digital health regulations.